Effective Date: July 28, 2026
At DP Tehnology, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the conditions under which products may be returned or exchanged.
RETURN ELIGIBILITY
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories, manuals, and components included.
- Include proof of purchase or the original order number.
Products that do not meet these conditions may not be eligible for a refund.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged or defective:
- Custom-made or special-order products.
- Clearance or final sale items.
- Gift cards.
- Products that have been installed, modified, or damaged by improper use.
- Items missing original packaging or components.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve your claim quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
After review, we may offer a replacement, repair, store credit, or refund, depending on the circumstances.
RETURN PROCESS
To begin a return:
- Contact our Customer Support team.
- Provide your order number and reason for the return.
- Wait for return authorization instructions.
- Securely package the item.
- Ship the item to the return address provided by DP Tehnology.
Returns sent without prior authorization may be refused.
REFUNDS
Once your returned item is received and inspected, we will notify you of the approval or denial of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
EXCHANGES
We gladly replace items that are defective, damaged, or received in error.
If you need an exchange for the same item, please contact our Customer Support team for assistance.
RETURN SHIPPING COSTS
- If the return is due to a defective, damaged, or incorrect product, DP Tehnology will cover the return shipping costs.
- If the return is for any other eligible reason, the customer is responsible for return shipping expenses.
ORDER CANCELLATIONS
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
REFUSED OR UNDELIVERABLE SHIPMENTS
If a package is refused or returned due to an incorrect shipping address provided by the customer, additional shipping charges may apply before the order is reshipped.
YOUR RIGHTS
This Return & Refund Policy does not limit any rights you may have under applicable federal or state consumer protection laws.
CONTACT US
If you have any questions regarding returns or refunds, please contact us.
DP Tehnology
EMAIL: support@dptehnology.com
PHONE NUMBER: +1 (813) 683-6868
ADDRESS: Michigan, United States